Privacy Policy

🛡️ Privacy Policy

This privacy policy explains how your personal information is collected, used, and shared when you visit or make a purchase on www.casaluna.shop (the “Site”).

📌 PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this as “Device Information”.

We collect Device Information using the following technologies:

  • Cookies: data files placed on your device, often including an anonymous unique identifier. Learn more at www.allaboutcookies.org.
  • Log files: track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons / pixels / tags: electronic files used to record information about how you browse the Site.

When you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (card number and other accepted methods), email address, and phone number. We call this “Order Information”.

In this policy, “Personal Information” means both Device Information and Order Information.

📌 HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to:

  • Process orders (payment, shipping, invoicing, confirmations);
  • Communicate with you;
  • Screen orders for potential risk or fraud;
  • And—where you have given consent—provide you with information or advertising relating to our products or services.

We use Device Information to help us screen for potential risk and fraud (in particular, your IP address) and to improve and optimize our Site (analytics, performance, etc.).

📌 SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Google Analytics. Privacy policy: click here. To opt out of Google Analytics: click here.

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request, or to otherwise protect our rights.

📌 BEHAVIOURAL ADVERTISING

We use your information to provide you with targeted advertisements or marketing communications. Learn more: click here.

You can opt out of targeted advertising here:

Or via: Digital Advertising Alliance

📌 DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.

📌 YOUR RIGHTS

If you are a resident in the UK or EU, you have the right to access the Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. Please contact us using the details at the end of this page.

We process your data to fulfill contracts (e.g., when you place an order) or for our legitimate business interests. Your information may be transferred outside the UK/EU, including to Canada and the United States.

📌 DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

📌 CHANGES

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

🚫 MINORS

This Site is not intended for individuals under the age of 18.

💱 CURRENCY CONVERSION

By using our Site, you agree that third parties may process your IP address to determine your location and display prices in your local currency. This is stored in a temporary cookie.

📩 CONTACT US

For more information about our privacy practices or to exercise your rights, please contact us:

Email: contact@casaluna.shop
Postal address: 31 Heaton Hall Rd, Newcastle upon Tyne, NE6 5NQ, United Kingdom
Phone: +44 7386 287976